General terms and conditions
Travel agency Molnar-Gabor, adress Milohnići bb, 51500 Milohnići (hereinafter as agency) provides accommodation by making reservations on behalf of the owner and for his account, in accordance to the informations published on our web site www.krktourist.com
2. Booking and payment
Booking inquiries for accommodation are sent electronically (written) or personaly at the agency. With booking the guest confirms that he accepts the General Terms entirely. In other words, everything stated in the General Terms becomes legally binding both for the guest and the agency.
When the initial reservation is made it is required to pay a deposit of 20% of the total cost on agencys bank account. The rest of the price is payed upon arrival, in cash.
Means of payment:
a) cash for domestic payments – bank payment slip, e-banking
b) bank transfer from abroad
a) Payment of the entire amount
Applies for last minute bookings, excursions and rent-a-car, and bookings received 15 days prior to the date of arrival, as well as the lighthouse and villa reservations received 30 days prior to arrival.
b) Payment of 20% of the total amount to confirm reservation within 2 work days (unless otherwise stated)
IMPORTANT: The offer is valid for 2 days (unless otherwise stated). Please be advised that this offer is based on current currency exchange rates and may change due to rate fluctuation. Depending on the prevailing exchange rate at the time of the final payment the price may increase or decrease accordingly. If you wish to protect yourself against an increase in price you have the option of making the full payment at the time of confirmation. This is a quotation only and all services are subject to availability.
Final payment due: 2 work days after the offer is received (unless otherwise stated).
3. Accommodation unit price
The price of accommodation includes the basic service that is published with all accommodation units (daily rent, bed linen, towels, equipped kitchen, with necessary dishes and utensils, use of water, electricity and gas).
Additional services are not included in the price of the accommodation, therefore the guest pays for them separately (for example house pets). These services must be requested at the time of the booking.
Should the number of people for the reserved accommodation unit exceed the number indicated on the travel documents (voucher), the service provider has the right to withhold services for unannounced guests or allow all guests and request additional payment for unannounced guests on the spot.
If the prices of units change after guest made an inquiry and before deposit payment, the agency is required to inform the guest of the change. For guests who paid the deposit amount, the agency guarantees that the rest of the amount will be paid based on the calculation on witch guest had made the reservation.
For the stay of 1, 2 or 3 nights the price is 30 % higher.
Guests must also pay costs of registration fee 20kn per person (only once) and ecological tax 1,00 kn per person per day. Some appartments have extra charges for the Residence tax. Resident tax is defined by the law and it varies from 6,00kn to 8,00kn per person per day for adults.Young people from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying.
The taxes will be in each case noted by each offer.
4. Service description
The accommodation units are described by the official categorization of the competent institution. Standards for accommodation and other services differ from country to country, and cannot be compared.
Every guest should arrive into a clean and tidy accommodation. For guests who stay longer than one week will get bed linen changed and new towels for use.
Property owner reserves the right to make modifications to the property specifications that are considered necessary in light of operating requirements. In the interest of continual improvement, property owners reserve the right to alter furniture, fittings, amenities, facilities or any part of any activities, either advertised or previously available without prior notice. If major material changes occur after your booking has been confirmed, we will advise you if there is time before departure.
Guests arrive to accommodation until after 14:00h and on the departure day guests leave the accommodation until before 10:00 h. Guests receive the keys of the unit from the owner itself or the agency representative.
5. Agency´s right to changes and cancellation
Agency can change or even cancel the reserved accommodation if before or during vacation unexpected circumstances occur that cannot be avoided. Agency then with the help of the owner should offer the guest alternative accommodation while the change can be done only by the guest´s approval. Offered alternative accommodation should be the same or higher category from the reserved accommodation category
6. Guest´s right to changes and cancellation
If the guest wants to cancel the accommodation that he has reserved, he has to do it with e-mail, fax or ordinary mail (in a written form). Upon receiving the notification the agency puts regulations for the calculation of cancellation charges.
For cancellation of hotel accommodation, private accommodation and cruises bookings, Krktourist charges 20% for cancellations up to 7 days before the arrival, and 100% for cancellation after this deadline or no show.7.
7. Agencies and owner´s obligations
The agency has to take care about the implementation of the service, and also about the choice of service owner, to take care about the rights and interests of the guest accordance with the good traditions in tourism. The owner is required to ensure that the guest gets all the reserved services and, therefore, responsible for the failure rented guests services. The agency and the owner exclude all liability in case of changes and default services caused by force majeure.
8. Customer's obligation
The customer is required:
-to have valid travel documents,
- to obey customs regulations and currency exchange regulations of the Republic of Croatia,
- to obey house rules in accommodation units and to cooperate with the host with good intentions,
- to show the document about the paid service (voucher received by email) to the host upon arrival,
- the guest is obligated to check if he needs a visa to enter the Republic of Croatia
- by confirming the reservation, the guest accepts to pay for all damages caused directly to the host.
Should the guest not follow the above listed obligations, the guest is liable for caused damage and must cover the expenses.
House pets are allowed in some accomodations (with prior notification). Bringing pets assumes that they are under the supervision of the owner and pets must not be left unattended for longer periods of time.
9. Privacy and dana protection
Molnar-Gabor appreciates and protects your privacy. In the course of our business we will use the necessary information for booking and information regarding your trip. We do not sell, deliver or give this information to a third party.
In order to provide special services, we can associate with a third party. Only when a user signs up for these services will the third party have the names or other contact information that are required to provide these services. The third party is not permitted to use personal data except for the purpose of providing the above mentioned services. We will use the data in accordance with the privacy policies valid at the time of data collection.
10. Resolving complaints
Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a written complaint. Every customer is entitled to file a complaint if the paid service is not provided. Every customer – reservation holder, files a separate complaint.
Complaint procedure: The guest is required to complain to the service provider about the inadequate service immediately on the day of his/her arrival and to notify MOLNAR-GABOR’s office. Furthermore, the guest is required to cooperate with MOLNAR-GABOR representatives and the service provider in good faith in order to rectify the problem. If the guest refuses to accept the solution that is in accordance with services paid for, MOLNAR-GABOR is not required to accept any further complaints referring to this service.
The maximum compensation per complaint can amount to the cost of the part of the service(s) in the complaint. It cannot amount to the total paid to MOLNAR-GABOR and cannot include services already provided.
In accordance with the article 6 section/paragraph 3 of the Act on provision of Tourism services (Official Gazette no. 130/17) –We would like to inform our customers that a complaint on the quality of our services may be submitted in writing to the postal address:
MOLNAR-GABOR d.o.o., Brzac 97, 51500 Krk, Croatia
or via e-mail on: email@example.com
or submitting in person at our office MOLNAR-GABOR d.o.o., Milohnići bb, 51500 Krk, Croatia
The response to your complaint will be provided in writing within 15 days as of the receipt of the complaint. When filing a complaint, please provide the following information about the consumer: name and address for delivery of the response.
11. Court jurisdiction
Should the customer not be satisfied with the solution to the complaint, the matter can be taken to court (Krk Court jurisdiction).
MOLNAR – GABOR d.o.o.
Krk, Brzac 97
Registered in the court register at the Commercial Court in Rijeka under registry number: 040227918
OIB Personal Identification Number: 24844233963
The company’s registration took place at Rijeka registry court:
Trade register number is: MBS 040227918 / Tt – 06/513-4
e-mail adresa : firstname.lastname@example.org
Office manager: Endrea Molnar Božić.
Nadležno tijelo čijem službenom nadzoru podliježe djelatnost turističke agencije u obavljanju i pružanju usluga u turizmu: Ministarstvo turizma – Samostalni sektor turističke inspekcije, Trg Republike Hrvatske 8/I, 10000 Zagreb