We wish you a nice vacation, without unpleasent
surprises. That`s why we prepared clear legal rules represented here
that become components of the Agreement, in other words the voucher,
between Mare Tours, Pojana 4, Vrbnik (hereinafter: the Agency) and the
travel contractor (hereinafter: the Guest). All the information and
terms in the program and these General Terms are binding for both the
Agency and the Guest. Upon using any service from the offer of Mare
Torus, upon payment of the advance, or renting the accommodation
directly in Vrbnik the customer accepts the General Terms and Conditions
in their entirety.
PERSONAL INFORMATION SECURITY
Guest provides personal information that is required for processing
requested services. The same information shall be used for
inter-communication. If you don`t want to receive any information about
changes, news and special offers, please inform us and we will of course
respect your will. Your name and e-mail address gives us the
opportunity to send you newsletters. Of course you may stop delivery of
that type of communication at any time.
The Agency is under
obligation that the personal information of the Guest will not be given
to a third party or used except for the purpose of carrying out
requested services and inter-communication.
We reserve the right to publish reviews of
accommodation, at the express request of the Guest Mare Tours will
unpublish the review from our web site.
CATEGORIZATION AND SERVICE DESCRIPTION
The Agency ensures services according to the
published information, description and schedule in accordance with
confirmed reservations except in circumstances beyond our control.
we make every effort to ensure that descriptions supplied are accurate,
information presented may contain accidental, grammar or typing
mistakes. You must accept that minor differences between the
photograph/illustration/text used and actual property may arise.
Tolerance of +/- 20% applies to all numerical values (areas,
distances,…). Stated distances are based on air distances unless stated
otherwise. Offered accommodation units are described after the official
categorisation of the issuing institution ( e.g. croatian Office for
Tourism) and through our insight in the real condition of the
capacities. Changes, additions and information corrections are made
continually. Mare Tours is not responsible for direct, indirect,
criminal or any other damages that are the result of using information
Property owner reserves the right to make modifications
to the property specifications that are considered necessary in light of
operating requirements. In the interest of continual improvement,
property owners reserve the right to alter furniture, fittings,
amenities, facilities or any part of any activities, either advertised
or previously available without prior notice. If major material changes
occur after your booking has been confirmed, we will advise you if there
is time before departure.
All inquiries and bookings of accomodation are
received by e-mail, phone in written (by mail) or delivered personally
in Mare Tours agency.
We offer You a wide choice of apartments, rooms and holiday houses.
In case You are not sure about what sort of accomodation suits You
best, please inform us about Your criteria and priorities when choosing
Your accomodation and we shall gladly offer You several options
according to Your wishes.
Completed booking form on our web site is
considered to be a preliminary booking. We update the availability in
our booking calendars daily. When the booking form is received, Mare
Tours checks once more whether required accomodation unit is available
and than we send to the guest the booking confirmation by e-mail. In
order to complete the booking, the guest should pay the advance within 5
days from receiving the booking confirmation. The advance is 30 % of
the total amount, for the stay shorter than 5 nights, the advance is 50 %
of the total amount. For some accommodation a total amount is required
one month before arrival, which is indicated in the accommodation
description. When the advance is payed in, the guest is due to mail the
receipt to Mare Tours. If booked vacation term starts 15 days after the
booking is made, the guest is due to pay advance-money within 12 hours
from receiving the booking confirmation and immediately notify Mare
Tours by e-mail.
Advance payment for booked accommodation can be paid by bank transfer or by credit card.
Online credit card authorization is provided by
WSpay™ system. Data transfer is secured by using SSL (Secure Socket
Layer) protocol with 256 bit instant SSL pro data encryption.
All advance payments by credit cards will be
effected in Croatian currency. The amount your credit card account will
be charged for is obtained through the conversion of the price in Euro
into Croatian kuna according to the current exchange rate of the
Croatian National bank. When charging your credit card, the same amount
is converted into your local currency according to the exchange rate of
credit card associations. As a result of this conversion there is a
possibility of a slight difference from the original price stated in our
If we do not receive the advance as booking
confirmation within above stated time limit, the booking is considered
to be non valid.
After the advance is paid, Mare Tours will send to
the guest advance receipt with all the details considering the service
and instructions for how to reach us.
While booking, a guest is due to give all the
informations that booking procedure requires. All the files are kept
under the name of the person whos name is first stated in booking form
(holder of booking). Holder of booking is responsible for all the
payments (advance and the rest of the costs).
When you arrive to Your destionation, unless
agreed otherwise, you must first register in Mare Tours agency and show
Your booking confirmation document – voucher and valid documents
(identity cards or passporsts) of all persons in the group.
Check-in is from 14:00 and check out until
10:00. For some accommodation check in is from 16:00 which is indicated
in the voucher.
Our opening hours in the high season (1.6. - 15.9.)
are 8:00 - 20:00 from monday to saturday and on sunday we are opened
from 9:00 - 16:00. Out of high season (until 1.6. and from 15.9.) our
opening hours are from 8:00 - 15:00 from monday to friday. For arrivals
outside of opening hours, prior arrangements must be made before
PRICE OF ACCOMMODATION
The price of accommodation includes the basic
service as described in the booked accommodation unit. Properties are
let fully furnished and equipped in accordance with the category
standard. The price for all properties includes linen, electricity, hot
and cold water and final cleaning.
Special services are those not included in the
price of accommodation (for example pets); therefore the customer pays
for them separately. These services must be requested at the time of
In some apartments the air conditioning is included in the
price and in some apartments there is a daily extra charge for the air
conditioning - this is clearly stated in the accommodation description.
Pets are not allowed in all accommodation units. Number and kind of
pets must be agreed prior to acceptance of booking.
The accommodation prices are listed in croatian
currency - kuna, in accordance with croatian laws and the price in
kuna is considered the contracted price. The remaining amount of the
accommodation (minus the advance already paid) is to be paid in
kuna during the stay. On our website it is possible to see the
informative price calculation in Eur by switching the currency converter
MARE TOURS reserves the right to change the listed rates in kuna in
the case if exchange rate of kuna / euro changes more than 2% in
relation to the exchange rate of kuna / euro according to the HNB
(Croatian national bank) exchange rate valid on 1.9.2017.
Should the number of people for the reserved
accommodation unit exceed the number indicated on the travel documents
(voucher), the service provider has the right to withhold services for
unannounced guests or allow all guests and request additional payment
for unannounced guests on the spot.
The property owner is not obligated to provide
accommodation beyond a period stated on the voucher. But if it`s
possiblle it can be done. In that case the payment for additional time
is requested. The property owner is not obligated to provide services
that are not stated in the voucher.
The existing Law regulations prescribe that
every guest must pay daily residence tax along with the accommodation
bill. The final amount of the residence tax for a specific reservation
is determined by the nuber and age of persons as well as the period of
The reservation calculation will include the amount required
for residence tax or there will be a note that the residence tax is
already included in the price.
The guests pay the registration fee (2 Eur per
person - only one time, NOT daily) and reservation fee (9 Eur per
reservation) along with the payment for the accommodation.
For the stay of 1, 2 or 3 nights the price is 30 % higher.
If you are intending to organise a private
function (e.g. party, wedding, cocktail party) at the property, you must
seek prior permission. You might have to pay additional charges at the
property owner's discretion.
Travel insurance is not included in the price.
THE GUEST`S RIGHT TO CHANGES AND CANCELLATIONS
In the event that the Guest wishes to change or
cancel a reservation, he/she must do so in writing (by e-mail, fax or
letter). Changes can refer to the number of people or the names of the
Guests, the date of the arrival /departure and must be made no later
than 15 days prior to the beginning date of the service in question.
If a reservation change is not possible and the Guest gives up the
confirmed reservation, the cancellation terms listed below apply.
For fixed confirmed reservations for accommodation units, the date on which the
written cancellation is received represents the basis of the calculation of costs as
for a cancelled reservation up to 15 days prior to the beginning of the service
- 30% of the total amount of the reservation
for a cancelled reservation 14-08 days prior to the beginning of the service
- 50% of the total amount of the reservation
for a cancelled reservation 07 do 2 days prior to the beginning of the service
- 70% of the total amount of the reservation
for a cancelled reservation 1 day prior to the beginning of the
service, during the reservation or failure of the Guest to show up at
the reserved accommodation unit - 95% of the total amount of the
THE AGENCY'S RIGHT TO CHANGES AND CANCELLATIONS
The Agency reserves the right to make changes
regarding reservations in the event of circumstances which cannot be
predicted, avoided or removed. A reserved accommodation unit can only be
switched with prior notification by the Guest for an accommodation unit
in the same category or in a higher category at the price at which the
Guest confirmed the reservation. If the replacement accommodation is
only possible in a unit in a higher category where the price is 15% more
than the price of the paid reservation, the Agency reserves the right
to charge the Guest the difference and is required to consult with the
In a very unlikely event that the Agency must
make alterations and cancellations, we will inform you as soon as
possible and if requested we will try to arrange alternative
accommodation of a similar type, standard and location.
where substitute accommodation for paid accommodation is not available,
Mare Tours reserves the right to cancel the reservation upon prior
customer notification and guarantees the refund of the complete paid
amount and shall be under no other liability.
OBLIGATIONS OF THE AGENCY
The Agency is responsible for providing services
as well as selecting the service provider while respecting the rights
and interests of the Guests in accordance with the traditions of the
tourism industry. The Agency will fulfill all the abovementioned
obligations as described except in circumstances beyond its control.
OBLIGATIONS OF THE GUEST
The Guest is obligated to: have valid travel
documentation, respect and abide by all customs and foreign exchange
regulations of the destination country as well as of other countries
through which he/she passes or resides. The guests must agree to abide
by house rules of the accommodation as well as cooperate with the
service providers in a well-intentioned manner. The Guest must enquire
whether or not a visa is required for the destination country as well as
for countries through which he/she passes or resides. If the Guest does
not follow these regulations, he/she will be held responsible for any
expenses or damages.
You must keep the property and all furniture,
fittings, effects, facilities, equipment and grounds in the same state
of repair and condition as at the beginning of your holiday. Final
cleaning is included in the price, unless stated otherwise, however you
are expected to keep the reasonable state of cleanliness and in the same
general order in which it was found. You will be responsible for any
breakages, loss or damage to the property. The property owner reserves
the right to charge you for any extra cleaning and to claim compensation
SECURITY AND VALUABLES
Mare Tours agency is not liable neither for any
loss, ruined or damaged baggage or it's theft. Any valuables left at the
property are left at your own risk. Neither the Agency nor the property
owner is responsible for their loss. No refund can be given should you
decide to vacate the property as a consequence of a burglary. Lost
belongings or theft should be reported to the property owner and to the
local police station.
Neither the Agency nor the property owner
shall be responsible for the death of, or personal injury or illness of
any member of a booking party, or of any other person at the property.
shall not be liable for any loss or delay due to any cause beyond our
reasonable control including though not limited to acts of God,
explosion, tempest, fire or accidents, natural disasters, war or threat
of war, civil disturbances, acts, restrictions, regulations, laws or
measures of any kind on the part of the government or local authority,
strikes, lock-outs or other industrial actions or disputes. Also,
natural calamities and further other circumstances such as extraordinary
weather conditions, death of the owner, divorce of the owner, in which
complete or partial compliance with the agreement cannot be demanded to
reasonableness and fairness from us, we shall be entitled to treat the
rent contract as discharged.
Mare Tours cannot be held responsible for any damage or loss weather of the Guest nor of the property owner.
If you have a problem whilst at your booked
accommodation, please bring it to our attention, so that we have an
opportunity to put it right at the time. Failure to alert us of any
problem whilst you are in the accommodation will lead to a rejection of
any later complaint. You are obliged to cooperate with the Agency and
the property owner in good will to renounce the source of complaint. If
possible, the agency is obliged to offer alternative accommodation that
fits the type of the reserved one if the problem in question cannot be
put right at the time. Only complaints that are dealt with during the
stay and those whose cause of problem could not be repaired will be
considered valid and the maximum amount of refund can reach only the
amount of paid deposit and cannot span to already consumed services nor
to the total costs. If alternative solution that fits the paid service
is refused at the spot, later claims will not be accepted nor answered.
Ammendment to the ideal reparationis is not possible and later
complaints are not accepted.
The Agency cannot be held responsible for
climate conditions, cleanliness, and the temperature of the sea, or
crowds, as well as similar situations and events which can result in the
dissatisfaction of guests and are not a direct result of the
accommodation unit quality.
COMPETENCE OF COURT
Guest and the Agency will aim to resolve all possible objections and if
an agreement cannot be reached authority in charge is the court in Krk
under the authority of the laws of the Republic of Croatia.